Contact Us & FAQ
AZZA OPTOMETRY CENTRE SDN BHD.
Bussiness reg: 656352-K
Contact number: 06-6325650 / Whatsapp us
Address: 917, jalan s2 F23. Garden homes. 70300 Seremban 2. Negeri sembilan.
1. Q. How to purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
AzzaOptometry.com offers various kind of Payment Methods as shown below :-
- Online banking (FPX)
- Credit Card (Master / Visa)
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. DELIVERY POLICY.
How long does the delivery usually takes?
Orders are processed within 24 hours. However, for orders placed on weekends and Public Holiday, they will be processed on the next working day.
It takes approximately 2-3 days for sunglasses and ready stock items, 3-7 working days for prescription orders and your item usually arrives to you within 2-3 working days after package is delivered using GDEX courier. An email confirmation with the order details and tracking information will be sent once your order has been processed.
For urgent orders, please do call us at 06-6325650 so we can do our best to help you expedite the production and shipment. Extra fees may apply.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.